Terms of service

🧾 Overview

This website is operated by UTIQUE HOME. Throughout the site, the terms β€œwe”, β€œus”, and β€œour” refer to UTIQUE HOME.

By accessing our website and/or purchasing from us, you engage in our β€œService” and agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including browsers, customers, and contributors.

🌍 Product Supply & Fulfillment

All products offered on this website are supplied and fulfilled through FM World official distribution and warehouse network.

We operate under a direct fulfillment model, meaning:

  • Products are shipped directly from the supplier
  • We do not store physical inventory
  • Availability is managed in real-time by FM World

This ensures:
βœ” Authentic products
βœ” Fresh stock availability
βœ” Reliable international fulfillment

πŸ›οΈ Orders & Acceptance

We reserve the right to refuse or cancel any order at our discretion.

Reasons may include:

  • Product unavailability
  • Pricing or listing errors
  • Suspicion of fraudulent activity
  • Payment issues

Once an order is placed, you will receive an order confirmation. This does not constitute final acceptance until the order is processed and shipped.

πŸ’³ Pricing & Payments

All prices are listed in the applicable store currency and may be updated at any time without notice.

We accept secure payment methods available through Shopify, including:

  • Credit & debit cards
  • Other supported digital payment methods

We do not store or process payment data directly.

🚚 Shipping & Delivery

Delivery is handled through FM World logistics partners.

Estimated delivery time is:
3 to 10 business days, depending on location and product availability.

Delays may occur due to:

  • Customs procedures
  • Carrier disruptions
  • High demand periods

Full details are outlined in our Shipping Policy.

πŸ” Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

We only accept returns for:

  • Damaged products
  • Incorrect items
  • Verified manufacturing defects

Change-of-mind returns are not accepted due to product hygiene and fulfillment structure.

πŸ”’ Product Authenticity

We guarantee that all products sold are:
βœ” 100% original
βœ” Sourced directly from FM World
βœ” Stored and shipped under official distribution channels

We do not sell counterfeit or third-party unauthorized products.

⚠️ Limitation of Liability

We are not liable for:

  • Delivery delays caused by third-party carriers
  • Customs delays or import restrictions
  • Misuse of products after delivery
  • Indirect or incidental damages arising from use of products

All products must be used according to the instructions provided by the manufacturer.

πŸ§‘βš–οΈ User Responsibilities

By using this website, you agree:

  • To provide accurate information during checkout
  • Not to misuse or exploit our services
  • Not to engage in fraudulent activity

We reserve the right to restrict access if misuse is detected.

πŸ”„ Changes to Terms

We reserve the right to update or modify these Terms at any time.

Any changes will take effect immediately upon posting on this page.

πŸ’¬ Contact Information

For any questions regarding these Terms, you may contact us through our contact page or customer support email.

We are committed to providing clear and transparent communication.

πŸ”’ Final Statement

By using our website and purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms of Service.