Refund policy
๐งพ Overview
We are committed to offering high-quality, authentic products sourced directly from FM World.
Due to the nature of our direct fulfillment model, all returns and refunds are handled with care and in accordance with our policy outlined below.
๐ฆ Eligibility for Returns
Returns are accepted only in the following cases:
โ The product is damaged upon arrival
โ You received the wrong item
โ The product has a verified manufacturing defect
To be eligible for a return:
- The item must be unused and in its original condition
- The request must be submitted within 7 days of delivery
- Proof (photos or videos) may be required
๐ Non-Returnable Items
For hygiene and quality assurance reasons, the following cannot be returned:
โ Opened or used products
โ Fragrances that have been tested or partially used
โ Items without original packaging
โ Change of mind or personal preference
๐ Refund Process
Once your return request is approved:
- The item will be reviewed by our support team
- If approved, a refund or replacement will be issued
- Refunds are processed to your original payment method
โฑ Refund processing time: 5โ10 business days (after approval)
๐ธ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately with:
- Order number
- Clear photos or videos of the issue
We will prioritize your request and offer a replacement or full refund depending on the case.
๐ Shipping Responsibility
As all products are shipped directly from FM World official warehouses, return logistics may vary depending on your location.
Our team will guide you through the process if a return is approved.
โ ๏ธ Important Notes
- We do not offer refunds for change of mind
- Shipping fees (if applicable) are non-refundable
- Refunds are only issued after verification of the returned item
๐ฌ Customer Support
If you have any questions or need assistance, our support team is available to help you at any time.
We are committed to ensuring a smooth and fair resolution for every customer.
๐ Final Statement
All products are supplied through FM World official distribution channels, ensuring authenticity, quality control, and consistent product standards.