FAQ — UTIQUE HOME
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Frequently Asked
Questions

Yes. Every product we offer is 100% authentic and sourced directly from FM World official distribution channels.

We do not sell replicas or third-party alternatives.

  • Guaranteed authenticity
  • Official supplier sourcing
  • Premium quality control

All orders are shipped directly from FM World official warehouses.

This ensures:

  • Secure handling
  • Fresh inventory
  • Fast international fulfillment

We do not store products in-house.

Delivery typically takes:

3 to 10 business days

Depending on your location and product availability, delivery times may vary slightly.

No. We operate under a direct fulfillment model with FM World.

This means:

  • Products are shipped directly after your order
  • No old or stagnant stock
  • Always fresh inventory availability

Once your order is shipped, you will receive a tracking number via email.

You can use it to follow your package in real time until delivery.

We accept secure payments via Shopify, including:

  • Credit cards
  • Debit cards
  • Other supported payment methods depending on your region

All payments are encrypted and secure.

Yes — but only under specific conditions.

We accept returns for:

  • Damaged items
  • Incorrect products
  • Verified manufacturing defects

We do not accept returns for change of mind due to hygiene and product safety reasons.

FM World fragrances are known for their high perfume oil concentration, which provides excellent longevity.

However, performance may vary depending on:

  • Skin type
  • Climate
  • Application method

Each product page includes detailed:

  • Fragrance notes
  • Scent description
  • Intensity level

If you want, you can also contact us for personal recommendations — we'll help you choose based on your style.

You can contact us anytime via:

  • Our contact form
  • Email support

We usually respond within 24–48 hours.

We operate under a transparent and direct FM World fulfillment system, meaning:

  • Authentic branded products
  • Direct supplier shipping
  • No middlemen or repackaging
  • Consistent quality control

Our goal is to deliver a premium and reliable shopping experience.

All orders are processed and shipped directly by FM World official warehouses.

This ensures:

  • Authentic products
  • Up-to-date inventory
  • Reliable international delivery
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